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“My Story” is based on a life story approach. This study aims to facilitate therapeutic alliances by providing a format for older and younger people to interact.

Three pairings were studied to explore the experiences of the older and younger person using “My Story”. The focus of the case studies was on how and if any therapeutic alliance emerged.

This study found that in the two of the pairings, “My Story” helped to create a bond and mutual benefit for the participants’ central to a therapeutic alliance. This led one of the pairings to develop into an intergenerational friendship and potentially help with loneliness.

As this was an exploratory and small pilot, more cases and research are required to fully assess if “My Story” is a useful approach to develop intergenerational befriending.

Intergenerational befriending may be one solution that could help with loneliness and social isolation through forming a therapeutic alliance to make the befriending successful.

Loneliness and social isolation for older people remain a problem.

An original pilot was undertaken to test the approach by bringing together older people identified as lonely by a voluntary sector provider and pairing these with a student volunteer. The students visited the older person over six weeks to discuss their life story and create an artefact based on the story for the older person.

Selznick (1957) differentiated between institutional leadership, concerned with organizational identity and character, and administrative management, concerned with organizational operations or efficiencies. We investigated the timing and extent of each of these by leaders of new ventures during market emergence. Examining the case of satellite radio, we analyzed 235 executive statements in 244 press releases, 1998–2005, for the start-ups, XM and Sirius. We found that leaders, across the organizational hierarchy and over time, interpreted entrepreneurial action in terms of the venture's identity, but institutional leadership was primarily associated with CEOs and administrative management with lower echelon executives. Institutional leadership was higher during market emergence and commercialization, while administrative management increased with the growth and establishment of satellite radio as a market category.

Over the past year in particular, ICT courses have been going from strength to strength, with ever increasing attendance and interest in the topical subject areas offered.

Higher education (HE) in England and other parts of the United Kingdom (UK), traditionally and historically, has been dominated by privileged and powerful social groups. In recent decades, universities have opened their doors and encouraged participation by a diversity of learners including women, working class, minority ethnic groups and many others that might be deemed historically under-represented in HE. This movement came to be known as ‘widening participation’. I consider myself to be a product of the widening participation movement having returned to learn in 1994 after a 10-year break in education. However, providing access to participate is only the first step. For many HE students from under-represented groups, like the working class, the journey through the academy, while earning their degree, can be fraught with profound and difficult experiences. This chapter charts my own journey into HE as a student, and back into HE as an academic, with some equally fraught and profound experiences.

Describes a bonus card system and examines the results of an analysis of bonus card transactions giving key customer segments. Looks at retention and acquisition strategies and emphasizes the importance of keeping pace with customer expectations.

This paper seeks to demonstrate the importance of uses and gratifications theory to social media. By applying uses and gratifications theory, this paper will explore and discuss the uses and gratifications that consumer receive from using social media. This paper seeks to provide a better and more comprehensive understanding of why consumers use social media.

Exploratory study was conducted. 25 in‐depth interviews were conducted with individuals who use social media.

This study identified ten uses and gratifications for using social media. The ten uses and gratifications are: social interaction, information seeking, pass time, entertainment, relaxation, communicatory utility, convenience utility, expression of opinion, information sharing, and surveillance/knowledge about others.

Limitations are small sample size. Research implications are that uses and gratifications theory has specific relevance to social media and should be given more prominence. Uses and gratifications theory helps explain the many and varied reasons why consumers use social media.

This paper helps organizations to understand why consumers use social media and what gratifications they receive from social media.

This paper makes the contribution that uses and gratifications theory has specific relevance and should be given more prominence within the area of social media. This paper also provides a rich and vivid understanding of why consumers use social media.

This year, for the first time, the ICT held its Northern Symposium in Edinburgh. Hitherto, Newcastle had been the venue for this event which had proved to be an undeniable success each time it was held there. The number of delegates attending from Scotland had encouraged the ICT's Council to consider an alternative location and this was one of the reasons behind the change.

The 7th Annual Symposium of the Institute was held this year on Wednesday and Thursday, the 6th and 7th of May to avoid clashing with the Second Printed Circuit World Convention scheduled to be held in Munich during June.

Leeds Polytechnic has been in the vanguard of Teaching Company Initiatives over a number of years. More recently the Polytechnic has employed a small firms adviser to encourage further SME participation in the scheme. This article describes the main criteria necessary to set up a teaching company programme.